Please read this page carefully before booking/using our services Online or by over the phone, by booking you agree to our terms of services below.
1.1. All valeting services to any UK address are inclusive of chemicals, travel, labour and insurance costs unless otherwise stated.
1.2. Whilst every effort is made to ensure that valeting services are carried out to the highest standard and to the best of the Company’s ability, according to the condition of a vehicle, the Client is advised to check the vehicle(s) on completion of valeting, before signing invoices or work schedules, that work has been carried out to the standard and specification described. If there is any cause for dissatisfaction, the Client should point out the discrepancy to the Company’s personnel, who will endeavor to correct it at that time and to the best of their ability. No responsibility can be accepted by the Company for omissions/discrepancies detected after the Company’s personnel have left the Client’s premises. Should the valet be carried out with the ‘Client not present’ and the Client has cause for complaint, then, the Client is asked to contact the Company within 24 hours of the valet. Should the Client fail to adhere to this time scale then the Company may decline to rectify any omissions or discrepancies.
1.3. As part of its policy to improve the quality of services, the Company reserves the right to alter specifications of any services without prior notice.
1.4. If the Client fails to keep an appointment, or if the Client’s vehicle is not available, a cancellation fee may be levied if less than 48 hours prior notice is received a cancellation fee of £50 or 50% of booking whichever is less.
If less than 24 hours notice is given, we reserve the right to refuse a refund Offering a reschedule.
In the event the client fails to attend appointment without prior notice we are unable to offer a refund or reschedule.
Please note - Detailing And Ceramic coatings booking fees are non-refundable.
1.5. Whilst the Company will endeavor to comply with any quotation or estimate given, vehicles in extremely poor condition will attract an extra charge.
1.6. The Company reserves the right to modify its pricing schedule or any quotation without prior notice.
2.1. In the absence of approved credit facilities, payment in full is due on completion. The Company reserves the right not to release a Vehicle back into the Client’s possession until payment is made in full.
2.2. Payment may be made by cash, debit or credit card via mobile terminal or payment link.
2.3. Before credit facilities can be approved, the Client will provide the Company with full address, telephone/fax number, e-mail address and contact name of its accounts department.
2.4. Where credit facilities exist, payment in full is required within 7 days from date of invoice unless otherwise agreed.
2.5. Payments in any form, if returned or represented by the Company’s bankers will incur an administration charge of £30 per transaction.
2.6. Invoices outstanding beyond normal credit terms will be passed to a debt recovery agent, and will be subject to a surcharge of £100 per invoice outstanding. Such accounts will also be subject to any other costs involved in obtaining settlement. The Business reserves the right to charge interest at 8% over base rate on overdue accounts, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, if settlement is not within its agreed credit terms. Where preferential discounts have been given, if payment in full is not received by the due date, these discounts will automatically be void.
2.7. In any event, the Company, its agents or other persons employed/contracted by the Business, reserve the right to enter onto the Client’s premises, property or land to repossess goods to the value of outstanding debts if payment is not made in accordance of Clause 2.6 above.
3.1. Should it be required that a licence, permit, authorization or permission be granted for valeting to be carried out at Clients premises, car park or other location, it is the responsibility of the Client to obtain any such licence, permission, authorization or permit from the owner/operator of the premises, car park or other location.
3.2. The Client will be responsible for any payments/fines/fixed penalty ticket to the owners/operators of any such location. If any vehicle owned or operated by the Company is disabled in any way at the Client’s premises, car park or other location, the Client will be responsible for all costs involved in releasing the vehicle.
4.1. In the interest of safety, the Company’s insurers forbid it to valet vehicles in certain areas that may be hazardous. These can include on public roads, in public car parks, on construction sites and on oil or gas installations. It is therefore the Company’s responsibility to check areas for safety, and valets will not be carried out should it consider that any area of work is unsafe and no refund will be given.
5. MACS VIP Club Conditions
5.1. We reserve the right to retract this offer to Customers who have a deemed to exceed fair soiling, Altered or exceeded the date stated on the valid sticker.
5.2 In the event a invalid sticker is present we reserve the right to Refuse the Interior cleaning part of this service or at our discretion Offer a booking alteration to a full valet at the extra cost of the customer.
5.3 In the event our VIP Club Valet is purchased instead of our first time valets I.E full valet, deep clean or signature. We reserve the right to request the shortfall balance in full.
6. Ceramic Coatings
6.1 We only supply our coatings through genuine channels, we are trained and accredited to offer professional grade Ceramic protection.
6.2 With all Ceramic Applications it is up to the vehicle owner to ensure and confirm they are happy with vehicle condition prior to Ceramic coating.
6.2 Ceramic Coatings Must be Maintained following all manufacturer guidance including Annual Ceramic Maintenance
6.3 In the event a coating is Intentionally Mistreated or Cleaned in a non safe manner such as brush, automatic car wash or Improperly or neglectfully Cleaned will invalidate any manufacturer guarantee.
6.4 synergy ceramic coating warranty applies to coating only, in event of a warranty claim additional needs such as enhancement or correction are not included.